Procedure to be applied upon receipt of the goods


Verification of packages: In the presence of the carrier upon receipt of the packages, the recipient must check:
– the number of parcels received compared to that indicated on the carrier’s voucher
– the conformity of packages and their contents.
The recipient must only sign the delivery note after checking the packages. The signature must absolutely include the delivery date, the signature, the legible name of the signatory and the commercial stamp.
In the event of a dispute: The consignee must note legibly on the carrier’s voucher:
– the package(s) missing from the delivery note.
– the level of deterioration of the goods
Deadlines: The usual delivery times, excluding the holiday period, are 15 working days from the day following receipt by GREENOFFICE of the order form and subject to available stock.


Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.


Box sizes are appropriate and your items are properly protected.




No return of products may be made by the customer without the prior express written consent of the GREENOFFICE Company obtained in particular by email or fax.
In all cases, the return costs remain your responsibility.
Our responsibility cannot be engaged in the event that the products sold are transported or stored in abnormal conditions or conditions incompatible with their nature.


Upon receipt of the returned products, subject to their new condition, we will send you a credit note for the amount of the returned goods.
nous vous adresserons un avoir du montant de la marchandise retournée.