Deliveries and returns
Procedure to be applied upon receipt of the goods Verification of packages: In the presence of the carrier upon receipt of packages, the recipient must verify: - the number of packages received compared to that indicated on the carrier voucher - the conformity of the packages and their contents. The recipient should only sign the delivery slip after checking the packages. The signature must absolutely include the delivery date, the signature, the legible name of the signatory and the commercial stamp. In case of dispute: The recipient must note legibly on the carrier's voucher: - the missing package (s) compared to the delivery note. - the level of deterioration of the goods Deadlines: The usual delivery times, excluding the holiday period, are 15 working days from the day following receipt by GREENOFFICE of the order form and as far as the stock available. Shipping costs include preparation and packaging costs as well as shipping costs. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all of your items in a single order. We cannot combine two orders placed separately and the shipping costs applicable to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. Box dimensions are saved and your items are properly protected.
No return of products may be made by the customer without the express prior written agreement of the Company GREENOFFICE obtained in particular by email or fax. In all cases, the return shipping costs remain your responsibility. Our responsibility should not be engaged in the event that the products sold are transported or stored in abnormal conditions or incompatible with their nature. A reception of the returned products, subject to their new condition, we send you a credit for the amount of the returned goods.